Privacy Policy

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Your Data - Our Privacy Policy and GDPR

The Piano Gallery, is committed to protecting and respecting your privacy, ensuring to abide to the guidance of the GDPR and EU Data Protection policies.

These terms and conditions along with our privacy policy set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Browsing our website, making enquiries, purchasing pianos and signing up to newsletters are detailed below. Information we may collect from you
We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. The information you give us may include your name, address, e-mail address and phone number and details of your piano or pianos requirements.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information, which has no connection to your personal details, more you as an unknown visitor to our website. This information is recorded more for statistics for The Piano Gallery to see how many visitors the website has had and which areas of the website are popular. This information is made up of: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); Products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.  Information we receive from other sources. We may receive information about you from third parties (including, for example, sub-contractors in payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A Cookie simply remembers factors about the details collected above that can help to make the website load faster for you and make your experience more bespoke.

Uses made of the information

The information we collect via cookies and general browsing is not connected to your personal identity so this information is not used in anyway to market to you or collect data on your individual identity. For example we may know that ‘someone’ looked at ‘3 yamahas, then a bechstein’ but we will not know that persons name, email address or personal contact details. Just that they were browsing in the the midlands of the UK for example.
If you have made an enquiry towards a Piano we have you details on file in order to respond to queries and to follow up with any additional information. This will be information you would have provided during your enquiry. Via our newsletter signup form or through one of our online enquiry forms you may at some stage have confirmed that you are happy to be on our mailing / newsletter email list. You may have confirmed at this stage you would like to receive our email communications from The Piano Gallery in the form of newsletters or offers. If so you may receive the occasional email newsletter from The Piano Gallery. If it any time you no longer wish to receive these emails you can unsubscribe using the links at the bottom of said email or you can prevent any future communications by requested removal at

Disclosure of your information

The data we hold on our clients is used solely for communication regarding your possible purchase. If you have joined our email list and confirmed acceptance for marketing via email then we may use your email address for an occasional newsletter or promotion. We will not sell your data to any third party.

Where we store your personal data

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights and the GDPR

Thanks to the GDPR you have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time by contacting us at and we will remove all data associated with you. You can also unsubscribe from any email newsletter you may receive at the footer of the email.
Our site may, from time to time, contain links to and from other websites.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. To have any data removed that is held by The Piano Gallery about you please email

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to

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Over 140 Pianos in our Faringdon Showroom